Privacy Policy — Carter Oil USA

Introduction

At Carter Oil USA, your privacy matters to us. We understand you trust us with your information when you visit our website, inquire about our lubricants, or make a purchase. That trust is something we value deeply.

This Privacy Policy explains how we collect, use, and protect your personal data. By using our website (www.carteroilusa.com) or engaging with our services, you agree to the terms of this policy.

Our mission is simple: to deliver high-quality lubricant solutions while ensuring your data is handled responsibly, transparently, and securely.

Information We Collect

We collect personal and non-personal information to serve you better and improve your experience with Carter Oil USA.

Personal Information: full name, company name, email address, contact number, billing & shipping details, business type or industry, and payment/transaction details (processed securely through our partners).
Technical Information: IP address, device information, browser type & version, operating system, pages visited, time spent, and navigation patterns.
Cookies & Tracking Data: We use cookies to remember preferences, analyze traffic, and improve functionality. Cookies help us recognize returning visitors and enhance your experience with personalized suggestions.

How We Use Your Information

Carter Oil USA uses your data only for legitimate business purposes and never for unauthorized or malicious activities. We use your information to:

Process orders and deliver products.
Provide customer support and respond to inquiries.
Improve our products and services based on feedback and usage patterns.
Send marketing and promotional communications (only with your consent).
Comply with legal, tax, and regulatory obligations.

Legal Basis for Processing

We collect and process your data under lawful bases such as:

Consent: When you voluntarily provide data or subscribe.
Contractual necessity: To fulfill orders and services.
Legal obligation: For tax, accounting, or regulatory compliance.
Legitimate interests: For improving our website, record-keeping, and fraud prevention.

Cookies and Tracking Technologies

Cookies are small files stored on your device that help us understand user behavior and enhance website performance. Our cookies generally fall into three categories:

Essential Cookies: Required for core functionality (e.g., shopping cart, login).
Analytical Cookies: Help us understand traffic and improve usability.
Marketing Cookies: Used to personalize offers and product recommendations.

You may disable cookies through your browser settings; however, some features may not work properly if you do.

Data Sharing and Disclosure

Carter Oil USA does not sell, rent, or trade your personal information. We may, however, share limited data with trusted partners when necessary to operate our business:

Logistics & Shipping Companies — to deliver orders.
Payment Processors — to securely complete transactions.
IT & Marketing Partners — for hosting, analytics, and communications.

All third parties are bound by confidentiality agreements and must adhere to strict data protection standards.

Data Retention & Security

We retain personal data only as long as necessary to fulfill the purposes described in this policy, or as required by law. We implement technical and organizational measures such as SSL encryption, secure hosting, firewalls, multi-factor authentication, periodic audits, and data anonymization to protect information from unauthorized access, disclosure, or loss.

In the event of a data breach, Carter Oil USA will notify affected users promptly and take corrective actions in accordance with applicable laws.

Your Rights & Choices

Depending on your location, you may have the following rights:

Right to access the personal data we hold about you.
Right to rectification of inaccurate or incomplete data.
Right to deletion (subject to legal obligations).
Right to withdraw consent to marketing communications.
Right to data portability.

To exercise these rights, email us at sales@carteroilusa.com We will respond within a reasonable timeframe consistent with applicable laws.

Children’s Privacy

Our website and services are intended for adults and professional clients. We do not knowingly collect personal data from anyone under the age of 16. If we discover that we have inadvertently collected data from a child, we will promptly delete it.

International Data Transfers

If you access our site from outside the United States, your data may be transferred to and processed in the U.S. or other jurisdictions where our service providers operate. We apply appropriate safeguards to ensure protection consistent with international data protection standards.

Updates to This Policy

We may revise this Privacy Policy periodically to reflect changes in technologies, industry practices, or legal requirements. When we update the policy, we will post the new version here and update the “Last Modified” date. Continued use of our site after updates constitutes acceptance of the revised terms.

Contact Us

For any questions, requests, or concerns regarding your privacy, contact us:

Email: sales@carteroilusa.com
Website: www.carteroilusa.com

We are committed to maintaining transparency, trust, and accountability in every aspect of our operations — including how we handle your personal information.